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Frequently Asked Questions.
Q. What is Intelicode?
A. Intelicode is a software program designed for E&M coders and auditors to help them quickly and efficiently process claims or perform audits for their healthcare organization. Increasing productivity while simplifying workloads with high-quality, user-friendly auditing, educational materials, and coding tools is Intelicode's purpose.
Q. Why should I use Intelicode?
A. Intelicode is simpler, faster, and more reliable than using paper audit forms or even other coding software. Intelicode increases productivity while reducing risk and errors in coding. It is used by many universities and hospitals across the nation and has even been courtroom proven. Our reporting capabilities are unparalleled.
Q. Are there any restrictions to the 30 day trial version of Intelicode?
A. No. The trial version is our actual software just time limited to 30 days. You can get an actual hands-on feel for how Intelicode will work for your organization by entering actual data. After 30 days, the program no longer allows access to the data but all data entered remains in the program. Access can be gained by purchasing a subscription.
Q. Can I have Intelicode installed on my laptop and desktop at the same time?
A. Yes. Intelicode recognizes that today's coders are very mobile; therefore, we allow Intelicode to be installed on a desktop and a laptop as long as there is only one person using both computers. This is considered one subscription. Each computer (desktop and/or laptop) will each need a separate activation code once Intelicode has been purchased and installed.
Q. What is included in a subscription?
A. Intelicode is an annual subscription. A subscription includes any updates released during the subscription period and free customer service/technical support during office hours M-F 9-5 ET
Q. What if I don't renew my subscription?
A. When your subscription expires, the program won't allow access to your data; however, your data will remain. You can simply uninstall the program from your computer or just delete the desktop shortcut.
Q. Can I get a temporary subscription for Intelicode?
A. Yes, Intelicode offers short term subscriptions. Purchase 30, 60, or 90 days depending on what works best for your organization. Short term subscriptions can be purchased multiple times. Short term subscriptions begin when you need them, rather than when they are paid for.
Q. Do I own the software?
A. No. When you purchase an Intelicode subscription, you are purchasing the right to use the Intelicode software and the many resources it offers such as free product updates and toll free customer service/technical support.
Q. Do I need to create a password? Do I have to use my client's names? How do I create an office?
A. For these and other questions regarding specific questions about using Intelicode, you can read the User's Manual, view our online tutorials, schedule a free walkthrough, or call 1-800-786-4231 for help.
Q. How do I know if I have the latest version of Intelicode?
A. When you are connected to the internet, Intelicode will always prompt you when there is an update available. Want to make sure you have the latest version? You can always visit our website to see what the latest version is and then compare it to the one installed on your computer. Don't have internet access? Call us and get put on our notification list when a new version becomes available.
Q. Do you offer any payment plans?
A. Yes. Intelicode offers a 3 month payment plan. With a current credit card, you can make three monthly payments. Your subscription starts with your first payment. An additional fee is required for this option.
Q. Are there any hidden costs?
A. No. In fact, when you renew your Intelicode subscription, the renewal price drops. What is included with your subscription remains the same, but you pay less to renew.
Q. What if I don't have internet access? How can I evaluate the software?
A. Call us, We'll be happy to send you a free CD so that you can evaluate the software. Should you decide to purchase and need CD's sent whenever there is an update released, there is a minimal fee to do so.
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